Postgraduate - UnitMGX5690 - Services and operations management

This unit entry is for students who completed this unit in 2012 only. For students planning to study the unit, please refer to the unit indexes in the the current edition of the Handbook. If you have any queries contact the managing faculty for your course or area of study.

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6 points, SCA Band 3, 0.125 EFTSL

Refer to the specific census and withdrawal dates for the semester(s) in which this unit is offered, or view unit timetables.

Level	Postgraduate
Faculty	Faculty of Business and Economics
Offered	Caulfield Second semester 2012 (Evening) Gippsland Second semester 2012 (Off-campus)
Coordinator(s)	Dr Dayna Simpson (Caulfield); Mr Damian Morgan (Gippsland)

Synopsis

This unit is an introduction to services and operations management concepts. The unit introduces operations management concepts in delivering value to customers, within and across organisations. Furthermore, the unit introduces and investigates service management in a variety of industry contexts, including discretionary and non-discretionary services. The services and operations concepts are synthesised through applied assessment.

Outcomes

The learning objectives associated with this unit are to:

define and distinguish between services and operations management principles and practices
outline and apply operations management concepts in delivering value to customers
apply and analyse discretionary and non-discretionary service management concepts
synthesise services and operations management concepts.

Assessment

Within semester assessment: 100%

Chief examiner(s)

Dr Dayna Simpson

Contact hours

36 contact-hours (delivered in four concentrated learning blocks across the semester)

Prerequisites

Students must be enrolled in one of the following courses: 0105, 0319, 2099, 2778, 1065, 3801, 1506, 2643, 2642, 0200, 0201, 0028 or 1822 or seek Chief Examiner's approval before undertaking this unit.