units

MGG5352

Faculty of Business and Economics

18 September 2017 22 November 2024
Monash University

Postgraduate - Unit

This unit entry is for students who completed this unit in 2012 only. For students planning to study the unit, please refer to the unit indexes in the the current edition of the Handbook. If you have any queries contact the managing faculty for your course or area of study.

print version

6 points, SCA Band 3, 0.125 EFTSL

Refer to the specific census and withdrawal dates for the semester(s) in which this unit is offered, or view unit timetables.

LevelPostgraduate
FacultyFaculty of Business and Economics
OfferedGippsland First semester 2012 (Off-campus)
Coordinator(s)Dr Anura Amarasena

Synopsis

An introduction to the service concept, service operations management and the role of operations in business strategy. Management processes and systems are introduced to cover structuring the service enterprise (the service delivery system, facility location and layout), and managing service operations (quality and productivity, queuing, facilitating goods, capacity and demand).

Outcomes

The learning goals associated with this unit are to:

  1. analyse the role of operations management and its interrelationship with other organisational functions
  2. develop an advanced understanding of productivity through its measurement and relationship with the operations function
  3. build the necessary skills to apply and interpret the different tools and techniques that allow managers to analyse the operational environment
  4. recognise the importance of adopting an integrated approach to management processes and systems within the operations management framework
  5. apply management theory and practice to the workplace.

Assessment

Within semester assessment: 50%
Examination (3 hours): 50%

Chief examiner(s)

Dr Anura Amarasena