Faculty of Business and Economics

Monash University

Undergraduate - Unit

This unit entry is for students who completed this unit in 2012 only. For students planning to study the unit, please refer to the unit indexes in the the current edition of the Handbook. If you have any queries contact the managing faculty for your course or area of study.

print version

6 points, SCA Band 3, 0.125 EFTSL

Refer to the specific census and withdrawal dates for the semester(s) in which this unit is offered, or view unit timetables.

FacultyFaculty of Business and Economics
OfferedCaulfield First semester 2012 (Day)
Coordinator(s)Dr Richard Cooney


The unit provides an introduction to contemporary quality management practice with a focus on customers, business partners and people working within organisational systems. The unit covers quality management theory, quality control systems, continuous improvement, product and process innovation, the management of knowledge for innovation, teamwork systems and organisational restructuring for innovation and quality management


The learning goals associated with this unit are to:

  1. define quality in terms of its historical perspective and its role in organisations today
  2. identify core principles of quality management and comment critically on their implications
  3. explain the significance of innovation for improving the competitive position of businesses and industries
  4. examine the role of process improvement as part of a continuous improvement culture
  5. describe and critically assess alternative approaches to implementation of quality management principles and practices in organisations.


Within semester assessment: 60%
Examination (2 hours): 40%

Chief examiner(s)

Dr Richard Cooney

Contact hours

3 hours per week


MGC2250, MGW2511