Monash University Handbook 2010 Postgraduate - Unit

Synopsis

An introduction to the service concept, service operations management and the role of operations in business strategy. Management processes and systems are introduced to cover structuring the service enterprise (the service delivery system, facility location and layout), and managing service operations (quality and productivity, queuing, facilitating goods, capacity and demand).

Objectives

The learning goals associated with this unit are to:

• analyse the role of operations management and its interrelationship with other organisational functions
• develop an advanced understanding of productivity through its measurement and relationship with the operations function
• build the necessary skills to apply and interpret the different tools and techniques that allow managers to analyse the operational environment
• recognise the importance of adopting an integrated approach to management processes and systems within the operations management framework
• apply management theory and practice to the workplace.

Assessment

Within semester assessment: 50%
Examination (3 hours): 50%

Chief examiner(s)

Anura Amarasena