Faculty of Business and Economics

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Monash University

Monash University Handbook 2010 Undergraduate - Unit

6 points, SCA Band 3, 0.125 EFTSL

FacultyFaculty of Business and Economics
OfferedCaulfield Second semester 2010 (Day)
Coordinator(s)Dr Sandra Cockfield


The focus of the unit is on developing the knowledge and skills to manage conflict in a range of business and professional contexts. Students study a variety of theories and processes that will enhance their skills in avoiding and resolving disputes within and between organisations.


The learning goals associated with this unit are to:

  • identify and interpret the implications of the characteristics of conflict in society and in relationships
  • apply ethically communication, counselling, negotiation and mediation techniques to a variety of conflict situations
  • examine the influence and implications of power in conflict
  • evaluate the main alternative dispute resolution techniques and assess the applicability of dispute resolution techniques to specific situations
  • assess and develop dispute resolution systems.


Within semester assessment: 60%
Examination (2 hours): 40%

Chief examiner(s)

Sandra Cockfield

Contact hours

3 hours per week