MKW2402 - Consumer behaviour

Leader: Ms Fiona Newton Malaysia: Ms Ghazala Khan

Offered

Berwick Second semester 2008 (Day)
Gippsland Second semester 2008 (Day)
Gippsland Second semester 2008 (Off-campus)
Sunway First semester 2008 (Day)
Sunway Summer semester A 2008 (Day)
Hong Kong Second semester 2008 (Off-campus)
Singapore Second semester 2008 (Off-campus)
Peninsula First semester 2008 (Day)
South Africa First semester 2008 (Day)

Synopsis

Behavioural concepts and theories relating to consumer behaviour and consumer decision making process. Study of consumer behaviour influenced by individuals' socio-cultural factors such as family, social groups and group processes, social class, culture and subculture and consumers' individual factors such as motivation and needs, perception, learning, personality and lifestyle attitudes. Overview of organisational buying.

Objectives

The learning objectives of this unit are to:

• demonstrate a detailed understanding of the basic concepts of consumer behaviour describe how this knowledge can be used by marketers;
• demonstrate ability to segment markets using consumer behaviour concepts/constructs;
• identify and illustrate how these concepts can be used to explain the decisions buyers make in the marketplace;
• analyse the behaviour profiles of specific market segments and understand the basic aspects of strategy development as it applies to specific target groups;
• explain and apply marketing communication in relation to consumer behaviour.

Assessment

Within semester assessment: 50%
Examination (3 hours): 50%

Contact hours

3 Hours class contact or equivalent per week

Prerequisites

MKW1120

Prohibitions

MKW2111 and MKC2110