Leader: Associate Professor Sonja Petrovic-Lazarevic

Offered

Peninsula First semester 2008 (Day)

Synopsis

Introduction to Total Quality Management (TQM) with focus on customers, people working within systems, variation that occurs in all systems, continuous improvement approaches, team-working and empowerment, organisational culture change and the implementation of TQM. The process of ISO 9000 certification and the National Quality Awards (Australia, USA, European) are also covered in some detail.

Objectives

The learning objectives of this unit are to:

• define quality in terms of its historical perspective and its role in organisations today;
• analyse core principles of quality management and comment critically on their implications;
• demonstrate the significance of innovation for improving the competitive position of businesses and industries;
• describe the paradigm shift from traditional management to that of a quality-based, customer-driven culture of continuous improvement.

Assessment

Within semester assessment: 60%
Examination (2 hours): 40%

Contact hours

3 hours class contact

Prohibitions

MGF2511, MGC2250