Leader: Dr Richard Cooney

Offered

Caulfield First semester 2008 (Day)

Synopsis

The unit provides an introduction to contemporary quality management practice with a focus on customers, business partners and people working within organisational systems. The unit covers quality management theory, quality control systems, continuous improvement, product and process innovation, the management of knowledge for innovation, teamwork systems and organisational
restructuring for innovation and quality management

Objectives

The learning objectives of this unit are to:

• define quality in terms of its historical perspective and its role in organisations today;
• identify core principles of quality management and comment critically on their implications;
• explain the significance of innovation for improving the competitive position of businesses and industries;
• examine the role of process improvement as part of a continuous improvement culture;
• describe and critically assess alternative approaches to implementation of quality management principles and practices in organisations.

Assessment

Within semester assessment: 60%
Examination (2 hours): 40%

Contact hours

Three hours of class contact

Prerequisites

MGF1010

Prohibitions

MGW2511