Offered
Clayton Second semester 2008 (Day)
Synopsis
The focus of the unit is on developing the knowledge and skills to manage conflict in a range of business and professional contexts. Students study a variety of theories and processes that will enhance their skills in avoiding and resolving disputes within and between organisations.
Objectives
The learning objectives of this unit are to:
- identify and interpret the implications of the characteristics of conflict in society and in relationships;
- apply ethically communication, counselling, negotiation and mediation techniques to a variety of conflict situations;
- examine the influence and implications of power in conflict;
- evaluate the main alternative dispute resolution techniques and assess the applicability of dispute resolution techniques to specific situations;
- assess and develop dispute resolution systems.
Assessment
Within semester assessment: 60%
Examination (2 hours): 40%
Contact hours
Three hours of class contact
Prerequisites
Any two second-year management units