Offered
Clayton First semester 2008 (Day)
Synopsis
The marketing process. Buyer behaviour. Market research and market information. The market plan, situation analysis, Critical Success Factors, internal capabilities, marketing objectives. Marketing mix, product, distribution, promotion, pricing issues. Logistics and customer service. Procurement. Supply chains. Product innovation and product life cycle. Integration of marketing process into the overall productive system. Productivity improvements and reduction in cycle time of the business process.
Assessment
Examination (3 hours) and individual assessment: 70%
Projects: 30%
Contact hours
22 lecture hours and 22 laboratory/practice class hours
