Leader: P J Gregory, R Ibrahim

Offered

Clayton First semester 2008 (Day)

Synopsis

Principles/imperatives of TQM; customer based strategies, organisational culture, change process; quality accreditation, assessment of quality; benchmarking and business process re-engineering; designing high-performance work systems; value stream mapping. Tools of quality; population and samples, summary statistics, point and interval estimation, control charting, capability studies; acceptance sampling. Probability modelling; properties of distributions; tests for normality. Hypothesis testing. Tolerance limits, distribution free tolerance limits. Quality assurance, in-process control, plant maintenance and field performance monitoring programs.

Assessment

Assignments: 30%
Examination (3 hours): 70%

Contact hours

6 hours contact time (usually 3 hours lectures and 3 hours practice sessions or laboratories) and 6 hours of private study per week

Prerequisites

Must have passed 72 credit points including IND2400 (or IND2311) and IND2401 (or IND1332 or IND2332)

Prohibitions

IND3312