FIT5157 - Services science

Leader: Rod Martin

Offered

Caulfield Second semester 2008 (Day)
Clayton Second semester 2008 (Day)

Synopsis

Services science draws from the social sciences, business, and engineering technology and applies scientific methods to the design and management of services. The use of IT is a crucial and essential part of services science and an understanding this area is of major importance to IT students. In the current business environment IT techniques and skills have become essential to successfully manage operations, services and projects. The focus of this unit is to provide students with sufficient knowledge of modern services science and business operations, concepts, and modern software, to work effectively in service operations roles in industry and government.

Objectives

At the conclusion of FIT5157 students will:

1. Understand how service businesses operate and evolve;

2. Understand the management principles, concepts and standards that guide service operations and project management practices;

3. Be able to specify the organisational capabilities to support service operations management;

4. Have the skills to design and develop an appropriate management structure for service operations and the management of service projects.

Assessment

Examination (3 hours): 50%
+ Assignments: 50%

Contact hours

3 x contact hrs/week

Prerequisites

Students are expected to have a background in IT, Engineering or Science.