Leader: Henry Linger

Offered

Caulfield First semester 2008 (Off-campus)
Caulfield First semester 2008 (Evening)

Synopsis

This unit aims to present a coherent view on the role of knowledge and knowledge management in organisations from a multidisciplinary perspective. Students gain an appreciation of the sources of unstructured and semi-structured knowledge and learn current techniques which permit this knowledge to be applied to perform organisational activities. The unit presents a comprehensive model of the knowledge management process from organisational and technological perspectives. Students will have an opportunity to explore current approaches to knowledge management in the context of a variety of case studies.

Objectives

At the completion of this unit students will have knowledge and understanding of:

1. The meanings applied to the terms knowledge and knowledge management;
2. A range of approaches that may support knowledge management;
3. The stages and processes that define good knowledge management practice;
4. The techniques from artificial intelligence for representing and manipulating knowledge;
5. The techniques from document management for evaluating procedural knowledge and representing this in workflow controls;
6. The concepts from records management to support evaluating ownership of knowledge and validity of knowledge processes;
7. The extent to with modern technology can support knowledge management processes;
8. Possible socio-technological solution to satisfy the knowledge management requirements of the organisation.

Assessment

Class activities and discussion (or electronic equivalent): 25%; Practical exercises - individual assignment: 25%; Formal supervised assessment: 50%.

Contact hours

3 x contact hrs/week

Prerequisites

FIT9003 and FIT9006 or IMS9001 or BUS5021

Prohibitions

IMS5027