Leader: Dr. Damminda Alahakoon

Offered

Clayton First semester 2008 (Day)

Synopsis

With increased globalization, companies are facing stiffer competition and successful companies cannot afford to harbour inefficiencies if they are to be competitive. Furthermore, customers are becoming more demanding. Business processes must be designed to ensure that they are effective and meet customer requirements. A well-designed process will improve efficiency and deliver greater productivity. This unit will survey the analytical tools that can be used to model, analyse, understand and design business processes. Students will also gain hands-on experience in using simulation software as a tool for analyzing business processes.

Objectives

Upon completion of this unit students should have acquired:

1. an understanding of business organisations, their functional structure and the advantage of considering the process oriented view of organisations;
2. a thorough knowledge of business processes, their structure and how processes fit in to the overall organisation objectives;
3. knowledge of the analytical tools that can be used to model, analyse, understand, and design business processes;
4. skills to use simulation software as a tool for analyzing business processes.

Assessment

Examination: 70%
Assignments, tests, lab exercises: 30%

Contact hours

4 x contact hrs/week

Prerequisites

Completion of 24 points at 1st year level from FIT or BusEco

Prohibitions

ETC2490, BUS3502