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MGG9352 - Management processes and systems

6 points, SCA Band 2, 0.125 EFTSL

Postgraduate Faculty of Business and Economics

Leader: Dr Andrew O'Loughlin


Gippsland First semester 2007 (Off-campus)


An introduction to the service concept, service operations management and the role of operations in business strategy. Management processes and systems are introduced to cover structuring the service enterprise (the service delivery system, facility location and layout), and managing service operations (quality and productivity, queuing, facilitating goods, capacity and demand).


The learning goals associated with this unit are to:


Individual assignment (2000 words): 20%
Individual assignment (3000 words): 30%
Examination (3 hours): 50%