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MGG9352 - Management processes and systems

6 points, SCA Band 2, 0.125 EFTSL

Postgraduate Faculty of Business and Economics

Leader: Dr Andrew O'Loughlin

Offered

Gippsland First semester 2007 (Off-campus)

Synopsis

An introduction to the service concept, service operations management and the role of operations in business strategy. Management processes and systems are introduced to cover structuring the service enterprise (the service delivery system, facility location and layout), and managing service operations (quality and productivity, queuing, facilitating goods, capacity and demand).

Objectives

The learning goals associated with this unit are to:

Assessment

Individual assignment (2000 words): 20%
Individual assignment (3000 words): 30%
Examination (3 hours): 50%