MGC3450 - Managing conflict

Leader: Ms Eve Anderson

Offered

Clayton Second semester 2007 (Day)

Synopsis

The focus of the unit is on developing the knowledge and skills to manage conflict in a range of business and professional contexts. Students study a variety of theories and processes that will enhance their skills in avoiding and resolving disputes within and between organisations.

Objectives

The learning objectives of this unit are to:

• identify and interpret the implications of the characteristics of conflict in society and in relationships;
• apply ethically communication, counselling, negotiation and mediation techniques to a variety of conflict situations;
• examine the influence and implications of power in conflict;
• evaluate the main alternative dispute resolution techniques and assess the applicability of dispute resolution techniques to specific situations;
• assess and develop dispute resolution systems.

Assessment

Class exercises and role plays: 30%
Case study (3000 words): 30%
Examination (2 hours): 40%

Contact hours

Three hours of class contact

Prerequisites

Any two second-year management units