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BUS3502 - Business process design

6 points, SCA Band 2, 0.125 EFTSL

Undergraduate Faculty of Information Technology


Clayton Second semester 2007 (Day)
South Africa Second semester 2007 (Day)


With increased globalisation, companies are facing stiffer competition and successful companies cannot afford to harbour inefficiencies if they are to be competitive. Furthermore, customers are becoming more demanding. Business processes must be designed to ensure that they are effective and meet customer requirements. A well-designed process will improve efficiency and deliver greater productivity. This unit will survey the analytical tools that can be used to model, analyse, understand and design business processes. Students will also gain hands-on experience in using simulation software as a tool for analysing business processes.


Assignments: 30%
Examination (2 hours): 70%
Students must pass the examination in order to pass the unit.

Contact hours

4 hours per week contact hours


A business systems computing unit at first or second year level


CFR3305, ETC2490, BUS4502, BUS5502, MGF5521, IMS5005, FIT2006