This is a brief reference list only. More detailed information is provided with post-enrolment mail-outs. In mid-January, students are provided with information, along with study tips and useful contact details, as well as information about a range of student support services, how to submit assignments and general administrative matters.
Student Support staff are available by telephone on 1800 332 569
(free call), email at student.support@celts.monash.edu.au or fax on +61
3 9902 6578, to help with any queries or problems associated with a student's
off-campus studies.
Questions typically relate to matters such as receipt
of learning materials, submission and return of assignments, exam queries and
access to faculty staff. For more information, visit the website at
www.CeLTS.monash.edu.au.
The Language and Learning Services Unit offers programs to Monash students who wish to improve their academic performance. The service is available to undergraduate and postgraduate students, is free of charge and operates on all Monash campuses. Both general and discipline-specific courses are available.
The LLS web page at www.monash.edu.au/lls/sif includes an Online Student Resource Centre, providing students with language and academic skills support. Tutorials, other resources and a discussion forum cover:
As an additional service for off-campus students, after-hours support is available with LLS staff as follows:
In Queensland, an agreement between Monash and the Queensland Open Learning Network enables students to use the network's centres. In Western Australia, a similar agreement enables students to use the WA Telecentre Network centres, and in New South Wales students can access the ET Australia Centre located in Gosford.
A number of orientation programs and services are offered. These include presentations and a range of web-based information.
Student counsellors assist with the whole range of life events,
including study, personal and family problems that can get in the way of a
successful university outcome. They also provide personality profiling and
careers testing (for a small fee). For further information, visit the website
at www.adm.monash.edu.au/commserv/.
A free call counselling hotline is available to off-campus learning
students. Telephone 1800 657 134.
An adviser is available to assist with Austudy applications, eligibility queries and appeals, student loans and general financial issues.
Monash University is committed to promoting access and equity for
all enrolled students with a disability or long-term medical condition to
enable them to participate as independently as possible in educational
activities.
Students wishing to apply for services must register with the Disability
Liaison Unit (DLU) and provide relevant, current documentation from a
professional, qualified practitioner responsible for coordinating treatment or
management of their condition.
Students are urged to contact the DLU as soon as they are enrolled to help
facilitate support requirements, such as alternative arrangements for
examinations.
For further information, visit the DLU website at
www.adm.monash.edu.au/sss/pc/equity/dlu, email
dlu@adm.monash.edu.au, telephone +61 3 9905 5704, TTY +61 3 9905 5391
or fax +61 3 9905 5517.
Students at Monash University have at least two computer accounts they may use to access IT facilities and electronics services - a Novell account and an Authcate account. These accounts will last for the duration of their studies and remain active while they are fully enrolled. The Novell account allows students to use the PCs in the computer laboratories on-campus and access software on Monash servers. The Authcate account enables students to access the pages on the Monash website and other Monash resources that are protected by a password, eg examination results, re-enrolment, library resources, Monash email and much more. For further information, visit the website at www.its.monash.edu.au.
Monash University Library provides a wide range of services to off-campus students who are unable to visit a branch library in person.
This service is available by telephone on 1800 331 194 (free call), and +61 3 9905 5504, email offcampus@lib.monash.edu.au or via the internet at www.lib.monash.edu.au/services/offcampus. The telephone service is open during the academic year from 9 am to 9 pm, Mondays to Thursdays, 9 am to 5 pm on Fridays, and 1 pm to 5 pm on Saturdays and Sundays. Email and internet queries are answered within 48 hours.
This is a one-stop shop to off-campus library services. Through this website, students can use the libraryÕs catalogue, databases and other electronic resources. The website contains electronic book and photocopy request forms as well as past examination papers. The site also has links to Monash branch libraries and provides information on other university libraries in Victoria and throughout Australia that give borrowing privileges to Monash University off-campus students.
Students can also borrow books, do their own photocopying and use electronic services when they visit our branch libraries.
Library Services to off-campus students are available via:
Email: offcampus@lib.monash.edu.au
(24
hours, seven days a week)
Web: www.lib.monash.edu.au/
(24
hours, seven days a week)
Telephone: 1800 331 194 (free call), +61 3
9905 5504, +61 3 9902 6313. During semester the telephone service is open
Mondays to Thursdays from 9 am to 9 pm, Fridays from 9 am to 5 pm,
and Saturdays and Sundays from 1 pm to 5 pm.
The Monash University Gippsland Student Union (MUGSU) provides a range of services tailored to meet the needs of off-campus students. These include advice and advocacy, representation, publications, an interactive website, scholarships, a free call number, an online second-hand book database, evening counselling services, weekend and residential school activities and more. MUGSU seeks to empower students to make the most of their experience at university. For further information, visit www.mugsu.monash.edu.au or telephone 1800 816 620 (free call).
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