Monash University: University Handbooks: Off-Campus Learning Guide 2004: Units indexed by faculty
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This is a brief reference list only. More detailed information is provided with postenrolment mailouts. In mid-January, students are provided information. This includes tips for surviving study and contact details as well as information about specialist student support services, how to submit assignments, general administrative matters, and weekend and residential schools.
Student Support Unit (SSU) staff are available by telephone on 1800 332 569 (free call), email at student.support@celts.monash.edu.au or fax on (03) 9902 6578, to help with any queries or problems associated with a student's off-campus studies. Questions typically relate to matters such as receipt of learning materials, submission and return of assignments, exam queries and access tofaculty staff. For more information, visit the website at http://www.CeLTS.monash.edu.au.
The Language and Learning Services Unit (LLS) offers programs to Monash students who wish to improve their academic performance. The service is available to undergraduate and postgraduate students, is free of charge and operates on all Monash campuses. Both general and discipline-specific courses are available.
The LLS web page at http://www.monash.edu.au/lls/sif includes an Online Student Resource Centre, providing students with language and academic skills support. Tutorials, other resources and a discussion forum cover:
As an additional service for off-campus students, after-hours support is available with LLS staff as follows:
In Queensland, an agreement between Monash and the Queensland Open Learning Network enables students to use the network's centres. In Western Australia, a similar agreement enables students to use the WA Telecentre Network centres, and in New South Wales students can access the ET Australia Centre located in Gosford.
A number of orientation programs and services are offered. These include presentations, web-based information and a video. A short video, Getting Started, is available for newly enrolled students to borrow. The video provides an introduction to the services and resources available to off-campus students and includes interviews with students about their experiences of studying off-campus.
Student counsellors assist with the whole range of life events, including study, personal and family problems that can get in the way of a successful university outcome. They also provide personality profiling and careers testing (for a small fee). For further information, visit the website at http://www.adm.monash.edu.au/commserv/.
A counselling hotline is available to offcampus learning students
7 to 9 pm every Wednesday.
Telephone 1800 657 134.
An adviser is available to assist with Austudy applications, eligibility queries and appeals, student loans and general financial issues.
Monash University is committed to promoting access and equity for all enrolled students who have a disability or long-term medical condition to enable them to participate as independently as possible in educational activities.
Students wishing to apply for services must register with the Disability Liaison Unit (DLU) and provide relevant, current documentation from a professional, qualified practitioner responsible for coordinating treatment or management of their condition.
Students are urged to contact the DLU as soon as they are enrolled to help facilitate support requirements, such as alternative arrangements for examinations.
For further information, visit the DLU website at http://www.adm.monash.edu.au/sss/pc/equity/dlu/, email dlu@adm.monash.edu.au, telephone (03) 9905 5704, TTY (03) 9905 5391 or fax (03) 9905 5517.
Students at Monash University have at least two computer accounts they may use to access IT facilities and electronics services - a Novell account and an Authcate account. These accounts will last for the duration of their studies and remain active while they are fully enrolled. The Novell account allows students to use the PCs in the computer laboratories oncampus and access software on Monash servers. The Authcate account enables students to access the pages on the Monash website and other Monash resources that are protected by a password, eg examination results, reenrolment, library resources, Monash email and much more. For further information, visit the website at
www.its.monash.edu.au.
Monash University Library provides a wide range of services to off-campus students.
This service is available by telephone on 1800 331 194 (free call), (03) 5122 6313 and (03) 9902 6313, email flisu@lib.monash.edu.au or via the internet at http://www.lib.monash.edu.au/flisu. The telephone service is open during the academic year from 9 am to 9 pm, Mondays to Thursdays, 9 am to 5.30 pm on Fridays, and 1 pm to 5 pm on Saturdays and Sundays. Email and internet queries are answered seven days a week and within 24 hours.
Books and photocopies of book chapters or articles will be posted directly to students from the campus libraries holding these materials. Students can order books and journal articles and submit information requests by email, fax or telephone.
This is a one-stop shop to off-campus library services. Through this website, students can use the library's computer catalogue, databases and other electronic resources. The website contains electronic book and photocopy request forms as well as past examination papers. The site also has links to Monash site libraries and provides information on university libraries throughout Australia which can give borrowing privileges.
Students can also borrow books, do their own photocopying and use electronic services when they visit our campus libraries.
Flexible Library Services are available via:
Email: flisu@lib.monash.edu.au
(24 hours, seven days a week)
Web: http://www.lib.monash.edu.au/flisu/
(24 hours, seven days a week)
Telephone:1800 331 194 (free call), (03) 5122 6313, (03) 9902 6313. The telephone service is open Mondays to Thursdays from 9 am to 9 pm, Fridays from 9 am to 5.30 pm, and Saturdays and Sundays from 1 to 5 pm.
The Monash University Gippsland Student Union (MUGSU) provides a range of services tailored to meet the needs of offcampus students. These include advice and advocacy, representation, publications, an interactive website, scholarships, a free call number, an online secondhand book database, evening counselling services, weekend and residential school activities and more. MUGSU seeks to empower students to make the most of their experience at university. For further information, visit http://www.mugsu.monash.
edu.au or call 1800 816 620.
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