This is a brief reference list only. More detailed information is provided with post-enrolment mailouts. In mid-January, students are sent an information package. This includes tips for surviving study and contact details as well as information about specialist student support services, how to submit assignments, general administrative matters, and weekend and residential schools.
Student Support Unit (SSU) staff are available via a toll-free number, as well as email and fax, to help with any queries or problems associated with a studentís off-campus studies. Questions typically relate to matters such as receipt of learning materials, submission and return of assignments, exam results and access to faculty staff. For more information, visit the website at www.CeLTS.monash.edu.au.
In Queensland, an agreement between Monash and the Queensland Open Learning Network enables students to use the network's centres. In Western Australia, a similar agreement enables students to use the WA Telecentre Network centres, and in New South Wales students can access the ET Australia Centre located in Gosford.
A short video, Getting Started, is available for newly enrolled students to borrow. The video provides an introduction to the services and resources available to off-campus students and includes interviews with students about their experiences of studying off-campus.
Student counsellors assist with the whole range of life events, including study, personal and family problems that can get in the way of a successful university outcome. They also provide personality profiling and careers testing (for a small fee). For further information, visit the website at www.adm.monash.edu.au/commserv/.
An adviser is available to assist with Austudy applications, eligibility queries and appeals, student loans and general financial issues.
Monash
University is committed to promoting access and equity for all enrolled
students who have a disability or long-term medical condition to enable them to
participate as independently as possible in educational activities.
Students wishing to apply for services must register with the Disability
Liaison Unit (DLU) and provide relevant, current documentation from a
professional, qualified practitioner responsible for coordinating treatment or
management of their condition.
Students are urged to contact the DLU as soon as they are enrolled to help
facilitate support requirements, such as alternative arrangements for
examinations.
For further information, visit the DLU website at
www.adm.monash.edu.au/sss/pc/equity/dlu/, email
dlu@adm.monash.edu.au, telephone (03) 9905 5704, TTY (03) 9905 5391 or fax
(03) 9905 5517.
While you are a student at Monash University, you will have at least two computer accounts that you may use to access IT facilities and electronics services - a Novell account and an Authcate account. These accounts will last for the course of your studies and remain active while you are a fully enrolled student. Your Novell account allows you to use the PCs in the computer laboratories on-campus and access software on Monash servers. Your Authcate account enables you to access the pages on the Monash website and other Monash resources that are protected by a password, eg examination results, re-enrolment, library resources, Monash email and much more. For further information, visit the website at www.its.monash.edu.au.
Monash University Library provides a wide range of services to off-campus students through its Flexible Library Services Unit.
This service is available by telephone, email or via the internet. The telephone service is open until 9 pm Mondays and Thursdays and from 1 pm to 5 pm on Saturdays and Sundays. Email and internet queries are answered seven days a week and within 24 hours.
Books and photocopies of book chapters or articles will be posted directly to you from the campus libraries holding these materials. You can order books, journal articles and submit information requests by email, fax or telephone to the Flexible Library Services request centre.
This is your own one-stop shop to off-campus library services. Through this website, you can use the libraryís computer catalogue, CD-ROM databases and other library electronic resources. The website contains electronic book and photocopy request forms as well as past examination papers. The site also has links to Monash site libraries and provides information on university libraries throughout Australia which can give you borrowing privileges.
You can also borrow books, do your own photocopying and use CD-ROM and other electronic services when you visit our campus libraries. However, off-campus library services are only available from the Flexible Library Services request centre or its website.
Email:
flisu@lib.monash.edu.au (24 hours, seven days a week)
Web: www.lib.monash.edu.au/flisu/ (24 hours, seven days a
week)
Telephone:1800 331194 (toll free), (03) 5122 6313, (03) 9902 6313. The
telephone service is open Mondays to Thursdays from 9 am to 9 pm, Fridays from
9 am to 5.30 pm, and Saturdays and Sundays from 1 pm to 5 pm.
The student union on each campus provides cultural, social and educational programs for all students and representation for students within the university. The Monash University Gippsland Student Union (MUGSU) conducts a variety of services and activities at weekend and residential schools on the Gippsland, Caulfield and Clayton campuses. These include study skills workshops, free lunches, forums, academic advice and advocacy. More information is accessible through its website at www.mugsu.monash.edu.au.
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