1999 Medicine Handbook - Grievance procedures

Grievance procedures

General information
Complaints about administrative matters

General information

Student grievance procedures are available within the Faculty of Medicine for any student who believes she or he has a grievance against the faculty, and where procedures for resolution of that grievance are not provided for by other means.
Students should first discuss any concern with the staff member involved or the course coordinator. If a student is unable to resolve a grievance by other means, she or he should contact the head, School of Nursing or director, Centre for Graduate Studies in Clinical Nursing and explain in writing the basis of the grievance.
The dean of medicine or the faculty manager will attempt to negotiate a successful resolution to the grievance if satisfaction is not obtained through the head of the relevant school or centre. If required a complaint will be heard and resolved by the faculty's grievance committee.
The details of the formal procedures relating to grievances are available from the faculty office.

Complaints about administrative matters

The manager for student relations and inquiries receives complaints from students about administrative matters and is charged with investigating and settling complaints.