1999 Medicine Handbook - Grievance procedures

Grievance procedures

General information
Complaints about administrative matters

General information

Student grievance procedures are available within the Faculty of Medicine for any student who believes he or she has a grievance against the faculty, and where procedures for the resolution of that grievance are not provided for by other means. Students should first discuss any concern with the staff member involved or the course coordinator.
If a student is unable to resolve a grievance by other means, he or she should contact the Dean of Medicine or the assistant dean and explain in writing the basis of the grievance.
The dean or the assistant dean will attempt to negotiate a successful resolution to the grievance. If required, a complaint will be heard and resolved by the faculty's grievance committee.
The details of the formal procedures relating to grievances are available from the faculty office and from the University Secretariat.

Complaints about administrative matters

The manager for student relations and inquiries receives complaints from students about administrative matters and is charged with investigating and settling complaints.