Student grievance and appeals procedures


General information

There are procedures for students to raise any problems or concerns they have with academic or administrative matters within the school.
Academic grievances are those related to aspects of their course, assessment or other matters which are the responsibility of academic staff.
Administrative grievances are those related to re-enrolment, information or advice provided by academic or administrative staff of the school.

Academic grievances and appeals procedures

Unsatisfactory progress and exclusion

Students may seek advice about the exclusion process from their course adviser in the school, and are referred to the entry under student grievances and appeals procedures for the Faculty of Arts, printed earlier in this handbook. Students should note that advice on drafting submissions and support in the form of an advocate may be obtained from the student union.

Other academic matters

Students are advised to read the relevant entry for the faculty, contained in this handbook. If students need clarification on any procedures they may consult a course adviser for further explanation.

Administrative grievances and appeals

1 Students who have a grievance in relation to an administrative matters concerning complaints about matters relating to enrolment or to information, advice or services on other matters provided by the administrative staff of the school in the first instance should discuss the matter with an adminsitrative officer.
2 If this is not successful, students have a right to put their concerns in writing and ask that the matter be reviewed by the course co-ordinator of the course they are enrolled.
3 If the student is not satisfied with the proposed method of resolution, the student may appeal in writing to the head of school.