1999 Arts Handbook - Administrative grievances and appeals

Administrative grievances and appeals

Administrative grievances
Annual reporting

Administrative grievances

Administrative grievances are those where students have complaints about matters relating to enrolment or to information, advice or services on other matters provided by administrative staff of the faculty.
1 Students who have a grievance in relation to administrative matters concerning the faculty office or officers should in the first instance discuss the matter with the faculty registrar (Arts). The faculty registrar will attempt to resolve the matter.
2 If this is not successful, students have a right to ask that the matter be reviewed by the associate dean (teaching). A recommendation for the resolution of the matter should be made within fourteen days of the submission being received.
3 If the associate dean (teaching) is not able to resolve the matter it will be considered by the faculty's Student Grievance Committee. The committee shall finally determine the matter within fourteen days.
4 As a final resource, the manager for student relations and inquiries receives complaints from students about administrative matters and is charged with investigating and settling these complaints.

Annual reporting

At least once a year, the Committee for Undergraduate Studies will prepare a report for faculty board on student grievances and the operation of the grievance and appeals procedures in the faculty over the preceding year. The report will refer to numbers and types of cases, issues and outcomes in general terms only, in order to preserve confidentiality.