Monash University Computing & Information Technology Handbook 1995

Copyright © Monash University 1995
Enquiries to publishing@udev.monash.edu.au

Faculty Information


Student grievance procedures

1.0 Introduction

These procedures are designed to facilitate confidential resolution of grievances with a minimum of delay and formality for any student who believes that he or she has a grievance against the faculty, where procedures for the resolution of that grievance are not provided for by other means.

Such grievances may include, but are not limited to, equal opportunity complaints, complaints related to access and conditions, and complaints related to teaching or support services or provision of faculty facilities. Where university procedures already exist for dealing with student complaints (ie appeals against exclusion etc), these will take precedence over faculty grievance procedures.

2.0 Application of procedures

2.1 Any student (as defined by Statute 1.1) or any student enrolled in a non-award course who believes that he or she has been unfairly treated by an academic or administrative decision has the right to seek redress through these procedures.

2.2 A grievance may relate to any matter other than:

(i) matters covered in Statute 2.6 - The Discipline Committee;

(ii) matters which relate to Staff Discipline Procedures as prescribed in the Monash University staff handbook;

(iii) matters that relate to sexual harassment grievances which are to be dealt with under the provisions of the university `sexual harassment grievance procedures'.

2.3 In these procedures the term `the parties' means the aggrieved student (and any person who represents the aggrieved student), who constitutes the aggrieved party, and any member of staff or any department of the faculty (and any person who represents that member of staff or department), being the other party.

3.0 Confidentiality

3.1 Members of the student grievance committee and parties to the proceedings or their witnesses must not divulge any information relating to a matter which is, or has been, before either committee to any person who is not a member of the committee or a party to the proceedings.

3.2 Proceedings will be conducted in camera. Statements, claims and other matters put forward in these proceedings must not be used or made available for consideration in other areas.

4.0 Lodging of grievances

4.1 Complainants must be given the opportunity to settle any matter within the jurisdiction of the university.

4.2 It is expected that in the first instance students will attempt to resolve complaints in an informal manner.

4.3 Any student who has a complaint may wish to discuss the matter confidentially with any of the following personnel:

(i) the dean or head of department;

(ii) the faculty registrar;

(iii) a member of the University Counselling Services;

(iv) an officer of the Monash Association of Students or an officer of Monash University Student Union Inc. or

(v) the equal opportunity manager, who may assist with equal opportunity matters.

4.4 Where a complaint is not resolved informally it may be referred by the student in writing to the dean through the faculty registrar who must either:

(i) convene a student grievance committee; or

(ii) inquire into the complaint and attempt to negotiate a resolution.

4.5 A grievance is deemed to have been resolved when:

(i) the aggrieved party lodges a written withdrawal of the grievance, with the consent of the other party; or

(ii) a settlement has been agreed to in writing by the parties.

5.0 Composition of the student grievance committee

Membership of the student grievance committee will normally be:

(i) a member of the faculty as chairperson appointed by the dean;

(ii) a nominee who is acceptable to the student of the Monash Association of Students or of Monash University Student Union Inc., depending on the campus of the complaint; and

(iii) at the request of the respondent a nominee of the branch of the staff association to which the respondent belongs, or is eligible to belong and who is acceptable to the respondent, or another staff member.

An additional member may be coopted from the relevant professional body where professional matters are involved. Both sexes should normally be represented on the committee. A secretary to the student grievance committee will be appointed by the faculty registrar.

6.0 Procedures

6.1 The student grievance committee will commence its proceedings within ten working days of its establishment and referral to it of a matter for deliberation.

6.2 The student grievance committee will inquire into the complaint calling for submissions and evidence which it deems relevant.

6.3 The parties to a grievance are to have access to all information relevant to `the grievance'.

6.4 The student grievance committee must give the parties to a grievance reasonable opportunity to be heard and to present such materials and evidence in support of their submissions as may be relevant.

6.5 Each party to the grievance has the right to be accompanied and/or represented by one other person from the university and that person has the right to be heard.

6.6 The student grievance committee must hear the grievance to completion with a minimum of formality within twenty working days from the date of commencement of its deliberation.

6.7 After considering the matter the student grievance committee must make a confidential written report to the dean with a statement that:

(i) the grievance has been settled; or

(ii) the parties are to undertake certain agreed courses of action; or

(iii) where the grievance remains unresolved a recommendation that the dean attempt a resolution or take other action as appropriate.

6.8 Following receipt of the advice from the student grievance committee the dean must advise the parties involved in writing of the outcome within five working days.

6.9 The chairperson must monitor the settlement for up to six months after resolution to ascertain whether the desired effect has been achieved and may recommend to the dean that further steps be taken.

6.10 The secretary of the student grievance committee shall keep the only record of proceedings which will not identify the parties involved. The record of the student grievance committee must include:

(i) the date of the hearing;

(ii) the membership of the student grievance committee;

(iii) the general nature of the grievance;

(iv) a brief outline of proceedings;

(v) the general nature of evidence; and

(vi) the findings and recommendations of the student grievance committee.

Records must be kept for a period of twelve months after which time they will be destroyed.

6.11 The faculty registrar will report annually to the faculty board on the operation of the student grievance procedures, including the number and general nature of grievances received.

6.12 Subject to the foregoing the student grievance committee is to regulate its own proceedings.

6.13 The procedures will be reviewed by the faculty board after their first-year of operation and thereafter from time to time as and when required.

Next section


Return to Faculty information contents
Return to computing handbook contents
Return to the list of Monash handbooks