Quality systems management
Professor Amrik Sohal, Mr Stuart Orr
6 points * 39 hours * Caulfield * Prerequisite: MGM7500
Objectives On completion of this subject students will be able to represent organisations as the integration of functional subsystems; understand the principles of quality management and process re-engineering; demonstrate an ability to design quality management and continuous improvement systems; understand the cultural, behavioural and technical changes required to achieve improved system quality and performance; appreciate the manner in which information technology can be used to support quality management and lead to process re-engineering and organisational transformation.
Synopsis Organisational systems; process models of organisations and their external relationships; performance of systems - measures of technical and economic performance; fundamentals of quality management; quality as a systemic link between organisational systems; information technology organisational transformation; relating process re-engineering and quality management systems.
Assessment Individual assignment: 20% * Two group assignments: 40% * Written examination (3 hours): 40%