Quality management
Mr Bill Ferme
6 points * One 2-hour lecture and one 1-hour tutorial * First,second semester * Caulfield,Peninsula
Objectives On completion of this subject students should: be able to understand quality in terms of its historical perspective and its role in organisations today; be able to recognise the economic basis for quality and the difference between quality management and quality control; understand the need to meet or exceed customer expectations; understand the role of process improvement as part of a continuous improvement culture; recognise a structure approach to implementing TQM as well as the necessary culture change.
Synopsis A strategic management process applicable to all manufacturing and service organisations including the Public Service. Introduction to TQM with focus on customers, people working within systems, variation which occurs in all systems, continuous improvement (Kaizen) approaches, team working and empowerment, organisational culture change and the implementation of TQM. introduction to the process and economics of quality certification of an organisation.
Assessment Individual assignment (2000 words): 20% * Group Assignment (2500 words): 35% * Attendance and participation: 5% * Final examination (2 hours): 40%
Prescribed texts
Quality management - selected readings and case studies version 2 Syme Department of Management, Faculty of Business and Economics, Monash U, 1993
Evans J and Lindsay W The management and control of quality 2nd edn, West, 1993