Management processes and systems
Ms Alison Dean
6 points * Distance approximately 1 hours per week * First semester * Gippsland
Objectives This subject aims to develop knowledge of the diversity of processes and systems available to operations managers, and to equip students with the skills to manage workplace productivity improvement. In achieving this aim, the subject emphasises customer focus, quality imperatives and effective resource utilisation. The students will develop an understanding of the link between organisational strategy and operations; the differences between service and manufacturing activities, and the resulting implications for operations managers.
Synopsis This subject commences with an introduction to operations management, operating systems productively. The scope of management processes and systems is then illustrated by specific examples of activities in planning (forecasting, design, capacity and facility); organising (scheduling, project management and work measurement); and controlling (inventory and quality).
Assessment Assignment 1 (2500 words): 25% * Assignment 2 (2500 words): 25% * Examination: 50%
Prescribed texts
Adam E E and Ebert R J Production and operations management 5th edn, Prentice-Hall, 1992
Murdick R G and others Service operations management Allyn and Bacon, 1990
or
Gaither N Production and operations management 5th edn, Dryden, 1992