Human service organisations
Proposed to be offered next in 1996
Doug Truter
Different theoretical approaches to organisations: rational, systems, action, conflict approaches. Organisational structures and processes. Human service organisations: types, environment, people, goals, communication, power, conflict, decision making, change, effectiveness. Management: models, staff recruitment, coordination, supervision, teamwork, volunteers, clients, financial management. Administrative issues: funding and service agreements, accountability, the problem of quantification, productivity assessment, staff appraisal, industrial relations, information processing, use of consultants and lobbyists.
Assessment
Written (6000 words): 80% * Seminar participation: 20%
Recommended texts
Donovan F and Jackson A C Managing human service organisations Prentice-Hall, 1991
Glastonbury B and others Managing people in the personal services Wiley, 1987
Neugeboren B Organization, policy and practice in the human services Longman, 1985
Pugh D S and Hickson D J Writers on organisations 4th edn, Penguin, 1989